Otter.ai
AI meeting notes that actually work
Overview
Otter.ai is the dominant AI meeting assistant used by over a million professionals. It joins your calls uninvited (in a good way), transcribes everything live, identifies who said what, and produces a summary with action items assigned to each attendee.
For business owners running sales calls, client meetings or team syncs, Otter saves roughly 30 minutes per meeting in note-taking and follow-up time. The OtterPilot assistant now also answers live questions during the meeting and can generate emails based on what was discussed.
Integration with Zoom, Teams, Google Meet and Slack means it fits into existing workflows without friction.
If you're in 5+ meetings a week, Otter pays for itself in the first month. The action-item extraction alone is worth the subscription — no more scribbled notes, no more forgotten commitments.
Scores
Otter.ai category scores
How it compares overall
Key features
Auto-Join Meetings
Connects to your calendar and auto-joins Zoom, Teams and Google Meet calls.
Live Transcription
Real-time transcription with 94%+ accuracy, even in noisy environments.
Speaker Identification
Learns your team's voices and labels every quote correctly.
AI Summary & Actions
Generates a summary plus assigned action items within seconds of meeting ending.
OtterPilot Chat
Ask questions mid-meeting or afterwards — 'what did Sarah promise to deliver?'
Slack & CRM Sync
Push summaries to Slack channels or sync meetings directly into HubSpot and Salesforce.
Pricing
Free
- 300 transcription minutes
- 30 min per conversation
- 3 imports/month
- Basic summaries
Pro
- 1,200 minutes/month
- 90 min per conversation
- Advanced summaries
- Team sharing
Business
- 6,000 minutes/month
- Unlimited conversation length
- Admin features
- CRM integrations
Pros & cons
What works
- Best transcription accuracy in the category
- OtterPilot summaries are genuinely useful
- Strong free tier (300 minutes/month)
- Speaker identification is impressively accurate
- Works with every major video platform
- Mobile app captures in-person meetings too
What to watch
- Free tier limited to 300 minutes/month
- Summary quality drops on very technical calls
- Some users find the auto-join bot intrusive — can be disabled
- Non-English languages still catching up
How Otter.ai compares
| Feature | Otter.ai | Fireflies | Fathom |
|---|---|---|---|
| Transcription Accuracy | 94% | 92% | 90% |
| Free Tier | 300 min | 800 min | Unlimited |
| Speaker ID | Best-in-class | Good | Good |
| CRM Integration | ✓ | ✓ | Limited |
| Live Chat During Call | ✓ | ✗ | ✗ |
Best for
Reviewed: April 2026. Scores and pricing are checked periodically — see our methodology. Pricing can change after publication, so always confirm current plans on Otter.ai's site before buying.